Privacy policy

Your privacy

Prudelberry’s Gift Shop (ABN 26 610 372 709) is committed to protecting your personal information.  This Privacy Policy sets out the details relating to your data relationship with Prudelberry’s Gift Shop, and applies to services and interactions with Prudelberry’s Gift Shop. A copy of this policy is available on the website or you can request a copy by contacting me.

This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.

1. What we collect and how we collect it

The personal information we collect about you may include information about an individual who is reasonably identifiable. The types of personal information we collect and use information depending on your interaction and transactions with us, including

General: What we collect

  • Contact name and details

  • Payment and transaction information including type, bank and credit card details etc

  • Delivery address or collection details

  • Your location details through your smart phone or device

  • transaction, product, services and activity details of purchases, preferences and interactions

  • details of your communications and interactions with us.

 

General: How we collect

  • when you visit the Prudelberry’s Gift Shop website, social media platforms or App

  • make a purchase or place an order

  • transact including making a non‐cash payment, or request a service where we collect Personal Information such as pre-orders, lay-by etc

  • Leave products for assessment or repair

  • enter a competition or complete a survey

  • send us an enquiry or provide us with feedback

  • participate in a promotion, competition, or survey

  • you are involved in an incident

  • when you join a mailing list

  • post a review, rating or comment on our website or social media page, or other user generated content on one of our websites or Apps

 

2. Why we collect personal information

We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

  • to provide you with products and services

  • to improve our service operations to enhance your customer experience

  • to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts

  • to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability. This may include matching information we collect against other information held by third parties, partners and sellers that you have consented to share your information with (We may also use and disclose de-identified data for these purposes)

  • to conduct investigative, fraud and loss prevention activities to protect Prudelberry’s Gift Shop interests including protection of our stores, staff, customers, suppliers and merchandise (including theft and fraud prevention)

  • to respond to your query, feedback or concerns

  • responding to and interacting with regulatory bodies and relevant government agencies

  • general planning and administration, and as other required or permitted by law

  • We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

 

3. Protection of personal information

Personal information we hold can be in electronic or hard copy form, both onsite at a Prudelberry’s Gift Shop premises.

In addition we have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information.

While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as practicable.


4. Access and Correction

4.1 Access


If you would access to personal information we hold about you, please contact me. We will generally provide you with access to your personal information subject to some exceptions permitted by law. When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve the information. We may ask you to verify your identity before proceeding with any request you make, this includes providing us satisfactory proof of identity as determined by us. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act or will contact you directly to seek your permission.

We may charge a reasonable fee to cover our reasonable costs of locating the information and providing it to you.

4.2 Correction


If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. A record of the changes made to your personal information may be noted in your account or filing. You acknowledge that there may be circumstances where Prudelberry’s Gift Shop is entitled to assume such accuracy and completeness and reserves the right to not correct personal information, where permitted under relevant laws.

5. Complaints or Questions

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact Diane Callegari Prudelberrysgiftshop@gmail.com


We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.

All complaints received by Prudelberry’s Gift Shop will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.

6. Updates to this Policy

Prudelberry’s Gift Shop may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting Prudelberry’s Gift Shop.

7. General

This Privacy Policy and your use of Prudelberry’s Gift Shop’s services including the website is governed in all respects by the laws of Western Australia, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia. Certain privacy laws in other countries provides you with certain rights in relation to your personal information that may not be covered under the Australian Privacy Principles. These include the right to erasure, rights to data portability and right to object. If you would like to exercise these rights and you reside in those countries you can do so by contacting Prudelberry’s Gift Shop by email, who will assess your request.

 

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at  www.oaic.gov.au.